++ I just missed a sale - will you honor the sale pricing?
Unfortunately, no, we cannot. However we suggest signing up for our newsletter so that you are always informed of our promotions. Please add our email address (firstname.lastname@example.org) to your contacts so that our emails don’t go into your spam folder.
++ I placed an order and it still hasn't shipped!
All orders ship within 2-3 Business Days, unless the items are classified as PREORDER. If so, you will see PREORDER in the item title. Also, some quilt kits take an extra 1-2 days for processing as there may be a lot of fabrics to cut - these are specified in product descriptions.
++ My order contains items that are Preorder and items that are in stock. Why haven't my in-stock items shipped?
All orders containing preorder items are held until every Preorder item has arrived. If you'd like your in-stock items to ship now, please place separate orders for all in-stock items and Preorder items. We will not ship them separately if you only placed one order.
++ How do I know when preorder items arrive?
In each product listing, you will see clear information on when to expect fabrics to arrive. These items are available to preorder and the arrival date is an estimation that is subject to change without notice. We cannot guarantee ship dates, however, we can guarantee that we will ship your order within 48 hours of receiving the item.
++ What is your Preorder policy?
Pink Door Fabrics will offer preorders on our most desirable collections. You can find these fabric collections under our Coming Soon menu option. Placing a Preorder means you are reserving fabric by paying for a listing up-front, before Pink Door Fabrics receives this fabric in hand. Since Pink Door Fabrics does not have the fabric in hand at the time of the Preorder, please understand that we will ship all preorder fabrics immediately upon receiving Preorder fabrics. The estimated date of arrival is clearly noted in each preorder listing. Sometimes a manufacturer can experience delays or mis-shipments, and these situations are outside of our control. If for any reason there is an issue with your preorder (ie delays, missing piece, etc), we will contact you immediately to make you aware of the situation, and proceed to find a reasonable solution. Please know that all Preorder sales are final. Preorder sales cannot be canceled, altered, traded or combined with other orders. We appreciate your understanding. Please do not order IN STOCK items with your Preorder; place multiple orders if other items are needed ASAP.
++ I'm international, and my package still hasn't arrived. Why do you only offer USPS shipping?!
We wish there were more economical options for shipping internationally, but unfortunately, USPS is it. For example, a 12 oz letter/thin envelope (up to two yards of fabric) ships for about $16-22 with USPS (dependent on location of course). If we try to ship that same package via UPS, it's $110. FedEx charges $113 and DHL Express is $88. We really try to ship as economically as possible, but we are aware it's also the SLOWEST option. If you need fabric within a specific time frame and are willing to pay the additional charges, contact us for a quote. We'd be happy to send you an invoice for the upcharge and ship with your preferred vendor when possible.
++ I see that I've earned some points. How do I access and redeem those?